Yes we do! We have one located on Division Street in Sheffield. For further details including directions to our high street store visit the ‘Stores’ section on the following link.
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Not at this moment in time, although some styles we stock are unisex.
Simply enter your e-mail address into the box on the top left hand corner of our home page and you will receive a weekly e-mail with exclusive promotions and competitions.
Subscribing to our weekly newsletter allows you to be the first to hear about new products available on the site as well as offering you exclusive promotions, discount codes and competitions.
If you decide to unsubscribe from our newsletter for whatever reason, simply send an e-mail to newsletter@sa-kis.co.uk with the subject heading ‘unsubscribe’ and include your name and any e-mails linked to the newsletter.
You can contact our Customer Support team via e-mail or telephone. Tel: +44 (0)114 3030 135 E-mail: customercare@sa-kis.co.uk
That all depends...Our standard UK next day delivery service is priced at £3.95. We offer Saturday delivery for £8.00. International orders are sent at a flat rate per order, not per item. For further details on deliveries and for in depth price listings for both UK and International orders please visit our ‘Deliveries’ sub section on our home page. Back to Questions
For standard UK delivery your order will be delivered by the courier company APC (excluding NI and the Scottish Highlands which will be dispatched using Royal Mail Special Delivery). All International orders are sent using Royal Mail International Signed For/Airsure.
For mainland UK orders your item should arrive next day if the order is placed before 4pm GMT. All orders placed before 4pm (GMT) will be dispatched the same day. Orders placed after 4pm Thursday will be dispatched Friday and arrive the following Monday (unless Saturday delivery is selected). Orders placed after 4pm Friday will be dispatched Monday and arrive on the Tuesday. For expected delivery times for International orders and for further information please visit our ‘Deliveries’ section on our home page. Back to Questions
Yes, all orders placed at Sa-kis.co.uk can be tracked. Once your order has been processed you will receive an e-mail (either from ourselves if your order is sent Royal Mail or from APC directly). Both e-mails should contain a tracking number/consignment number with a link to the relevant tracking website)* *If you for whatever reason haven’t received an e-mail or any problems/questions arise about your tracked order please feel free to contact our Customer Support team and we will be happy to help. Tel: +44 (0)114 3030 135 E-mail: customercare@sa-kis.co.uk Back to Questions
If your order has been sent using APC simply go to their website at the following link: http://www.apc-overnight.com/ Once on their site enter your postcode or town in the box on the top left of the homepage headed ‘New Customers’ ‘Find Your Local APC’ and the next screen will provide you with a contact telephone number for the depot nearest to you.* *please note if you request a change of delivery address you will need to contact us beforehand on the number or e-mail address below. International customers can visit the royal mail tracking website on the following link which should provide all contact details and FAQs regarding delayed deliveries. Or if you have any problems you can contact our Customer Support team on the number or e-mail shown below. http://www.royalmail.com/customer-service Tel: +44 (0)114 3030 135 E-mail: customercare@sa-kis.co.uk Back to Questions
Customs policies and import duties vary from country to country and any customs or import duties are charged once the parcel reaches its destination country. These charges are paid by the recipient of the parcel. You may want to contact your local customs office for the current charges before you place an order.
Yes, all parcels sent will require a signature upon delivery. It doesn’t necessarily have to be the person who placed the order as long as someone is present at the address given. Back to Questions
We deliver to most countries worldwide; the postage cost varies depending on region and will be calculated at the checkout. Expected delivery times will also vary on location. For more information please feel free to contact us by the phone number or e-mail below or visit the ‘Deliveries’ section on the home page. Tel: +44 (0)114 3030 135 E-mail: customercare@sa-kis.co.uk Back to Questions
If APC are unable to obtain a signature from anyone at the shipping address a card will be left at the address and your parcel will be taken to your local depot. APC will attempt to deliver your parcel again the following working day. If delivery is still unsuccessful your parcel will remain at your local depot where collection or a convenient re-delivery can be arranged. To find your local depot simply go to the following link and enter your town or postcode in the box on the left hand side. http://www.apc-overnight.com/ If Royal Mail are unable to get a signature your parcel will be returned to the nearest Royal Mail depot. Royal Mail will leave a card at your address with instructions on collection or re-delivery. Back to Questions
Obviously the exact date will vary slightly from year to year, but generally with the period being busy we would suggest placing your order 2-3 working days before Christmas Eve. Back to Questions
Simply select the item(s) you wish to purchase by clicking ‘Add to Bag’ then once you are ready to complete the purchase click the ‘View Sa-kis Bag’ link. From here simply follow the steps as instructed, filling out all relevant information.
We use PayPal as our payment processor. This allows you to use your PayPal account to make payments. It also gives you the option to use most major debit and credit cards if you do not have a PayPal account. Back to Questions
Yes. We use a secure webpage for payments. We also use PayPal as a payment processor which allows you to safely pay with your PayPal account (or with credit/debit cards for those without an account). We take phone orders using PayPal Virtual Terminal and we do not store any financial information. If you have any queries or concerns, please contact our customer service who will be very happy to help. Customer care: Tel: +44 (0)114 3030 135 Email: customercare@sa-kis.co.uk
No. A Sa-kis account is not needed to place an order, however if you do choose to register one it speeds up the checkout process for future orders. If this is your first time ordering, you may not wish to register an account just yet. During the checkout process you’ll be asked if you have an account, simply click the ‘continue as an anonymous customer’ button to skip entering an account. It is free to register an account if you decide to. Registering with us makes ordering simply by saving your shipping address and contact details in a secure account. Back to Questions
After you have placed an order with us you will receive an automated e-mail confirming that your payment has been received and your order is being processed. If however there is a problem with your order (e.g. the item you ordered was out of stock) we will notify you as soon as possible to resolve this either with an exchange or refund. With successful orders you will receive an additional e-mail when the item is dispatched with a tracking number for your parcel. Back to Questions
Yes, we value privacy and security and we will never use your data for anything other than to record and process your order. We do not share, sell or lease your information to other parties. Back to Questions
Yes, VAT is automatically deducted off the price of the item(s) at the final stage of the checkout process.
Not a problem, simply contact us on the number or e-mail address below. Then state your receipt number for your order and the discount code you would like to use and we will refund the relevant percentage discount off your order. Tel: +44 (0)114 3030 135 Email: customercare@sa-kis.co.uk
Occasionally we may make a mistake or packaging error with an order. If this has happened to you, don’t worry. Simply return the item back to us and we will send the correct item back out while refunding any return postage costs you may have incurred. Back to Questions
More often than not if an item is missing from your order it will be because the item was out of stock. If this is the case you should have received an email informing you of this and/or your invoice will be marked next to the missing item(s). You will have been refunded for the item that was not in stock. If an item is missing and you have not received any of the above please give us a call and we will be happy to help. Tel: +44 (0)114 3030 135 Email: customercare@sa-kis.co.uk Back to Questions
Yes, we only stock 100% genuine products/brands. Back to Questions
If you feel you need more information on any of the products we stock please e-mail or call our customer support team and they will give the information you’re looking for. Tel: +44 (0)114 3030 135 Email: customercare@sa-kis.co.uk Back to Questions
Some of the products we stock are limited and can sell our very quickly. Occasionally we will restock on popular styles if it is early in the season. Feel free to contact our Customer Service team and they will be happy to help. Tel: +44 (0)114 3030 135 Email: customercare@sa-kis.co.uk Back to Questions
Certain items go on sale for a limited period and are only available at that price for the duration of the sale. As a result if something does go down in price after you have purchased it, we are unable to refund the difference. Back to Questions
You will have received a receipt with you order, on the reverse is a Returns Form. Simply fill out the relevant details and send your item (including the completed Returns Form) using a Recorded Delivery service to: Returns Department Sa-kis.co.uk Unit 11, 3rd Floor 4 Orchard Square Sheffield S1 2FB United Kingdom For further information on our Returns Policy please visit our Returns section on our homepage. Back to Questions
When we receive your returned item we will contact you via e-mail within 2-3 working days. Back to Questions
We aim to process all returns within 2-3 working days of receiving them. Back to Questions
If you paid for your order using your PayPal account the money will be refunded directly into the PayPal account used. For credit/debit card payments the refund will be issued to the cardholders account. Back to Questions
Unfortunately you will not be refunded the full amount, we cannot refund the original Postage Costs; all refunds given will be minus this amount, unless it is proved there is a fault with the item and/or an error has been made on our part. Back to Questions
Your refund should be with you 1-3 working days after we process your return. In total expect up to a week from receiving your return to receive your refund. Back to Questions
After we process your returned item(s), you should receive the exchange within 3 working days. Back to Questions
You (the sender) are responsible for any postage costs incurred returning an item to us. Unless the item is proven to have a manufacturing fault or we have made an error with your order. Back to Questions
Yes your exchanged item is posted out to you free of charge. Back to Questions